Service Guide
Refund Policy
We highly value your shopping experience and are committed to providing high-quality pearl jewelry. To ensure your satisfaction, we have established the following refund policy. During the initial operation of our store, we are temporarily unable to offer return and exchange services, but we do provide refund services. In the future, we will gradually improve and provide return and exchange services.Our Quality Commitment
Our pearls are meticulously selected by hand, ensuring that each pearl’s luster, shape, and color meet high standards. Before leaving the factory, our jewelry undergoes strict manual quality inspections to ensure all products meet our quality commitment. If the item you receive has a quality issue, rest assured that we will provide a refund compensation service to ensure you can shop without worries.Refund Policy Details
Minor Defects
- Description: Pearls or jewelry may have slight scratches or dents, but it does not affect wearability.
- Refund Amount: 5-10% of the order amount
- Application Method: Please provide clear photos or videos of the product defects through our customer service within 14 days of receiving the item. We will process your partial refund upon confirmation.
Moderate Defects
- Description: Pearls or jewelry may have noticeable scratches, dents, or be improperly secured.
- Refund Amount: 10-30% of the order amount
- Application Method: Please provide clear photos or videos of the product defects through our customer service within 14 days of receiving the item. We will process your partial refund upon confirmation.
Severe Defects
- Description: The pearl or jewelry has extensive damage, breakage, deformation, or is significantly different from the purchased item.
- Refund Amount: 100% (Full Refund)
- Application Method: Please provide clear photos or videos of the product defects through our customer service within 14 days of receiving the item. We will process your full refund upon confirmation.
Refund Process
- Submit Application: Please submit a refund application through our customer service email [ admin@timinara.com ] or website contact form, attaching photos or videos of the product defects.
- Review and Confirmation: Our customer service team will review your application within 2-3 business days and inform you of the result via email.
- Refund Processing: Once your refund application is confirmed, we will refund the amount to your original payment account within 5-7 business days.
Future Services
We are striving to improve our service system and will provide more comprehensive return and exchange services in the future to better meet your needs. Thank you for your understanding and support.Contact Us
We are always focused on your shopping experience. If you have any questions or need further assistance, please feel free to contact us through the following methods:
- Email: admin@timinara.com
- Customer Service Hours: Monday to Friday 9:00 AM - 6:00 PM